Casa Vidana – Holiday home
1. Owner identification
In compliance with current legislation, the following information is provided about the owner of this website:
- Owner: María Rosario Bedmar Sánchez
- Spanish tax ID (NIF/DNI): 52156208M
- Address: Calle La Oliva, 6, 38280 Tegueste, Santa Cruz de Tenerife, Spain
- Email: hola@casavidana.com
- Telephone: +34 618 188 048
- Website: https://casavidana.com
- Rental registration number: ESFCTU0000380110005074230000000000000VV-38-4-00989512
- Registration number: VV-38-4-0098951
- Activity: holiday home rental
2. Purpose
These terms govern the booking of the tourist accommodation services offered by Casa Vidana through its website, direct contact or external booking platforms.
Booking the accommodation implies acceptance of the conditions applicable to the reservation.
3. Booking process
Guests may make a booking through:
- The official Casa Vidana website.
- External platforms such as Airbnb or Booking.com.
- Direct contact with Casa Vidana.
The booking will be considered confirmed when:
- Availability for the requested dates has been confirmed.
- The agreed total payment has been made.
- The guest has received confirmation by email or another written means.
Bookings made through external platforms will also be subject to the terms and policies of the platform used.
4. Prices and payment
The total price of the stay will be shown before the booking is confirmed and will include IGIC and all other applicable taxes.
No charges or fees that have not previously been communicated to and accepted by the guest will be applied.
Accepted payment methods:
- Credit or debit card.
- Online payment platforms available through the website.
- Other payment methods expressly agreed for direct bookings.
Stays with a pet are subject to a supplement of €20 per booking, which will be communicated before the booking is confirmed.
5. Cancellation policy
The following conditions apply to direct bookings made with Casa Vidana:
14 days or more before arrival: free cancellation.
Between 13 and 7 days before arrival: a charge of 50% of the total booking amount.
6 days or fewer before arrival: a charge of 100% of the total booking amount.
No-show: a charge of 100% of the total booking amount.
If Casa Vidana has to cancel a booking, the amount paid by the guest will be refunded in full.
Duly documented cases of force majeure will be assessed individually.
Bookings made through Airbnb, Booking.com or other platforms will be subject to the cancellation policy accepted on the corresponding platform.
6. Right of withdrawal
In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007, the general right of withdrawal does not apply to tourist accommodation services where the contract provides for a specific date or period of performance. Cancellations will be governed by the policy set out in the previous section.
7. Conditions of stay
Guests agree to:
- Use the property, its facilities and equipment responsibly.
- Respect the house rules, neighbours’ right to rest and the surrounding environment.
- Not exceed the maximum authorised capacity of six guests.
- Not hold parties or events without prior express permission.
- Notify Casa Vidana in advance if bringing a pet.
- Report any damage, fault or incident as soon as possible.
Times:
- Check-in: from 3:00 pm.
- Check-out: before 10:00 am.
Early check-in may be authorised when availability and preparation of the property allow. Times already confirmed for existing bookings will be respected.
8. Security deposit and damage
Casa Vidana does not currently require a security deposit for direct bookings.
The guest responsible for the booking must report any damage caused during the stay and will be liable for damage attributable to negligent use or use contrary to these terms, without prejudice to the rights of both parties under applicable law.
9. Liability
Casa Vidana will not be responsible for:
- The loss, theft or damage of personal belongings where this is not attributable to the accommodation.
- Damage resulting from improper use of the facilities.
- The consequences of guests failing to comply with the rules.
- Interruptions to services outside Casa Vidana’s control where they could not reasonably have been avoided.
This clause does not limit consumers’ statutory rights or any liability that Casa Vidana may have under applicable law.
10. Casa Vidana’s commitment
Casa Vidana promotes responsible stays that respect the rural surroundings of Tegueste and the natural and cultural values of Tenerife.
- We encourage the responsible use of water and energy.
- We promote waste separation and the reduction of single-use plastics.
- We support local businesses, products and services.
- We encourage respect for footpaths, biodiversity and local traditions.
- We promote peaceful, mindful and high-quality tourism.
11. Data protection
Personal data provided by the guest will be processed to manage the booking, provide the accommodation service, handle communications and comply with the corresponding legal obligations.
The main legal basis for processing is the performance of the contract and compliance with applicable legal obligations.
Guests may exercise their rights of access, rectification, erasure, objection, restriction and portability by emailing hola@casavidana.com. More detailed information is available in Casa Vidana’s Privacy Policy.
12. Applicable law
These terms are governed by applicable Spanish and European law. In the event of a dispute, jurisdiction will lie with the courts determined by consumer protection legislation.
13. Complaints and dispute resolution
Guests may submit any complaint by emailing hola@casavidana.com.
Casa Vidana has official complaint forms available to guests. Any legally applicable mediation, arbitration or alternative dispute resolution mechanisms may also be used.
14. Amendments
Casa Vidana may update these terms when necessary. Each booking will be governed by the conditions communicated to and accepted by the guest when the booking was made.
15. Acceptance
Confirmation of the booking implies express acceptance of these Booking Terms and Conditions.
Last updated: 21 September 2026.
